FAQ’s

What is a Moof?

Moof is a creature from my imagination. Moof looks a cross between a Flamingo and a Pomeranian puppy. Moof is very playful, confident, adventurous and loving. Moof is obsessed with slime and makeup!

What will be included in my slime order?

Packages will come with your ordered slime/slimes, and a complimentary 1-ounce container, my business card, and a candy surprise if you order 2 or more slimes.

Do you use Borax powder in your slimes?

No, we do not use Borax powder. We activate our slimes with foaming face wash.

What ingredients do you use in Mystic Moof Goop slimes?

Your slimes may include all or some of the following: We use white and or clear school glue, foaming face wash, fragrance oil, foam beads, SAP (super absorbent polymer) aka instant snow, charms and sprinkles, food colouring, glitter, and soft clay. If you would like more details regarding ingredients in a particular slime, please do not hesitate to contact us. 

Why is it important to us to NOT use Borax?

Borax, also called sodium tetraborate, has been used as a cleaning product for several decades. It is sometimes marketed as a green product because it doesn’t contain phosphates or chlorine, however it often comes in a box with a caution label warning users that the product is an eye irritant and that it may be harmful if swallowed.

The National Institutes of Health has found that borax has been associated with several adverse health effects in humans. These include: irritation, hormone issues, toxicity, and even death.

While some of those adverse effects might be rare, we’d far rather create our slime using safer, non-toxic ingredients.

What kind of payments do you accept?

We only accept Paypal. However, you can still pay with your credit/debit card if you create or log in to a Paypal account, then link your card to the account.

Are there any refunds or cancellations?

All sales are final. (With exceptions of the wrong slime received, cracked container etc).

My slime leaked/container damaged during delivery. What do I do?

Please take a picture of the damage and send it to us immediately. You will get either a full refund or we will ship a new order asap! Your choice.

I received the wrong slime. What do I do?

Please contact us immediately via email along with a photo of the incorrect slime.

Do you ship internationally?

At the moment, we only ship within Canada and the US. Tracking numbers are only available within Canada.

Do you do custom orders?

No, not at the moment.

Can I review your slime? Can you do f4f?

No.

Can I repost your videos?

Yes. Only on Instagram, no other platforms. But you must give us proper credit!

 

We create our Goop

with lots of love and care

 

 

We create our Goop with lots of love and care
in very small batches, using no borax,
and non-toxic ingredients.

 

Each Goop is unique and individual like you are,
so be sure to enjoy it!